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Naixus disambiguation overview

Overview of the disambiguation feature​

Disambiguation is a conversational mechanism allowing the chatbot to ask the user for a clarification.
Disambiguation is triggered when the scenarios identified by a user's message classification have scores falling between the "possible recognition" threshold and the "definite score" threshold, as defined in the NLP configuration page. In this situation, the user receives a message presenting a list of choices, each corresponding to the name of a detected scenario.
Disambiguation message example

Setup a disambiguation message​

Create > NLP > Configuration
Open the "Threshold Settings", and update the field labeled: "In case the Classifier is not sure about the intent".
Disambiguation message textarea

Set the scenario names​

Create > Converse > Scenarios

The name of the scenario will be displayed in case of misundertanding or in the logs. To change the scenario name:

  • Go to the editor page of a scenario
  • Go to the Settings tab
  • Change the scenario name for every language you need to

Rename a scenario

Good to now

For a scenario to be suggested, it needs to have the status ready, to have training sentences, and the classifier needs to be up to date.