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Smalltalk | Social

Smalltalk is a collection of predefined questions and answers that your virtual assistant can use to engage with users. You can add, edit, or delete smalltalk entries to customize the conversation experience.

The algorithm will trigger the answer when it will find some specific keywords that you define. If a business intent is detected as well, the corresponding scenario will be triggered after the social answer.

Social Behavior contains all subject that are not linked to a specific business like : hello, goodbye, what's your name, ... and others.

The social behavior is important to take into account because users usually want to have a friendly assistant to talk to.

Example of smalltalk page

Smalltalk is composed as follow :

  • NAME : name of the collection of question eg. HELLO
  • WHEN USER SAYS : Fill in this case all words and group of words which will be used to trigger the answer. A fuzzy matching is used by the algorithm to detect these words if there is some spelling mistakes.
  • BOT ANSWERS ONE OF : Fill in this case all possible answers from the assistant. It will choose one randomly to display to the user.

Example of smalltalk in conversation