Skip to main content

Events

Events are triggered automatically by the system when a specific action occurs. You can configure the system to trigger a specific scenario when an event occurs.

Example of events page

List of events​

Conversational Events​

Conversation Initialization​

Choose the scenario to trigger when a new conversation is started.

Fallback​

Choose the scenario to trigger when the NLP engine is unable to detect the business intent.

info

RAG is not a business intent but can be added in this scenario

Error​

Choose the scenario to trigger when an error occurs during the scenario flow.

Conversation End​

Choose the scenario to trigger when all previously called scenarios are completed.

Channel Events​

On Connect -- Not implemented in V1​

Choose the scenario to trigger when a user connects while using the Web Channel.